Careers
Technical Support Analyst
Location:
Boston (Newton), MA
Job Type:
Full Time
Job Description:
This is a hands-on position consisting of direct involvement of the day-to-day support of lifeIMAGE customers requiring the ability to multi-task and prioritize. The technical support analyst is responsible for troubleshooting and managing small to complex customer issues, working with IT/informatics departments, and applications teams at large hospitals/institutions. This includes significant interaction with physicians who rely heavily on medical imaging. This position works closely with the product and development teams to ensure customer issues are resolved timely. This is an outstanding opportunity for a technically savvy, self-motivated individual looking to grow with a rapidly growing healthcare/IT organization.
Requirements:
- Strong knowledge of hardware & technologies such as storage devices, servers, and workstations
- Linux system administration experience
- Basic networking experience
- Basic SQL skills and experience with relational databases
- Ability to juggle multiple work assignments and prioritize urgent support requests
- Exceptional communication and customer service skills
- 2 + years experience with healthcare applications
- BA/BS or equivalent experience
- Excellent problem solving and organizational skills
- Effective team player
Responsibilities:
- Prepare & deliver training materials and documentation for team members and customers
- Shares off hours on call rotation for emergency support
- Receives escalated sales support requests
- Prepare & deliver training materials and documentations for team members and customers
- Schedules and performs upgrades
Beneficial Experience (but not required):
- Experience with PACS workstations or DICOM modalities
- HL7 experience
- Proven experience in web servers
- RIS/PACS applications
- VMWare/ESX experience
- Start-up/fast-paced environment
- Radiology Technologist experience
We are an agile, successful startup and therefore specific responsibilities will evolve over time, and significant job expansion and promotion opportunities are available. lifeIMAGE provides a very generous benefits package, including full coverage of health insurance premiums, as well as stock option participation.
Please note, relocation assistance is not available for this position. This is a regular, full-time, in-house position. Contractors will not be considered at this time. A cover letter with salary requirements is required for consideration.
lifeIMAGE is an Equal Employment Opportunity Employer, M/F/D/V
